CSE – Computer Systems Engineers Ltd provide fully comprehensive IT Support Services for Car Dealerships throughout the South East of England and have done for many years. We are the Outsourced IT Support Service for Car Dealers, working in sole responsibility for your IT needs or as complimentary support to your existing, in-house team.
Your IT systems are integral to the day to day running of everything you do within the car dealer environment. They allow your staff to access
Dealer Management Systems (DMS).
Shared data and communicate, without interrupting work flow, via email and instant messaging.
Provide secure access to finance websites, when securing sales.
Access to Dealer portals for updates, targets and news from manufactures.
They even assist your technicians in diagnosing faults for fast repairs and servicing.
Suffice to say, your It Infrastructure is core to the business.
CSE provide specialist IT support, with years of experience working with all departments of the modern car dealership
New & used Car sales
Fleet Sales
Parts
Service /Repair & MOT Centres
Accident Repair Centres
Administration departments
Finance / Accounts Departments
Your dealership may be operating from a single site or spread over a wider area made up of multiple branches. You may be a multi-franchise organisation with many brands. CSE fully understand the complexities of the systems used and the complications in a multi franchise setup. We work with Dealerships systems such as, but not limited to,
Nissan
Renault
Peugeot
Skoda
Seat
VW
Ford
Citroen
Suzuki
CSE’s IT Support Services work with various Dealer Management Systems including Power, Kalamazoo, Pinnacle and Kerridge. We act as the conduit for your business, liaising directly with the DMS provider to assist in diagnosis of a problem and implementation of fix. This allows you to carry on with other business functions and takes away the stress.
Our support service operates in such a way that we take ownership of the problem from the time a fault is reported, through to fix. We liaise with Manufacturer systems support teams and 3rd party software providers, (Sage, Access accounts, Audatex, Autoflow etc), on your behalf to ensure that faults are handled quickly and efficiently. Due to our Remote Support Helpdesk system, you can be assured that a certified engineer will start working towards a fix in a fast professional response to any reported fault. In the unlikely event that the fault cannot be fixed remotely an engineer will carry out a site visit.
Whilst CSE maintain and support the day to day running of the business systems, we will also provide consultation services to review our performance and provide insight into emerging technologies. Maybe you want to mobilize your work force or need to provide centrally hosted systems for remote staff, or are looking for Business Continuity through Disaster Recovery solutions? Perhaps you would like to explore the flexibility of Cloud Computing? We aim to ensure you stay ahead of the game so that your IT expectations are not just met but exceeded. Wherever possible suggestions for improvements are researched and developed to increase efficiencies and productivity, while reducing cost.
CSE will Project manage upgrades and new installations for your servers, computers, printers and network infrastructure. We will administer and manage your systems security, while maintaining the smooth operation of business IT functions.
We offer a wide variety of support contracts aimed at providing the level of support that best suits your requirement and budget. Call us today to discuss how we can assist you help.
CSE are a very professional company who:
Provide information in layman's terms.
Provide quotations and wait for a response, prior to commencing any work.
Have very good communication and an excellent remote working system.
Always carry out planned work as soon as possible following go-ahead.
